We want you to feel good about your purchase. Because many items ship directly from partner warehouses, return options are limited compared with a traditional retail store.
Window
You may request a return within 14 days of delivery for unused items in original packaging.
Eligible returns
- Unused, unopened (or gently inspected), in original packaging
- Defective or damaged on arrival (photo of damage plus packing slip or order number required)
Not eligible
- Items damaged by misuse or normal wear after use
- Missing parts or packaging that prevents resale
- Orders marked final sale (if we ever label a product that way)
How to start a return
Email 1shophubusa@gmail.com with your order number and reason. We will send return instructions. Do not ship a return until we confirm the address — many dropship partners do not accept returns at their warehouse, so unauthorized returns may not be refunded.
Refunds
Approved refunds are issued to the original payment method within about 5–10 business days after we receive and inspect the return (or after we approve a defective claim). Original shipping fees are non-refundable unless the item arrived damaged or we made an error.
Exchanges
We generally refund and ask you to place a new order rather than direct exchange, so you get the fastest path to the right item.
Wrong or missing items
Contact us within 7 days of delivery with photos. We will replace or refund as appropriate.